The Future of News

“You didn’t come all the way out here to watch TV, now didya!?”

Standing in the outfield of a giant baseball stadium under the glow of more than 40 video walls and monitors, the lead singer of the rock group U2 aimed his remote up at the screens and flipped from station to station while tens of thousands of concert-goers screamed and cheered. It was the fall of 1992. CNN had just made history with the first live video coverage of a war, and somewhere in a computer lab at the University of Illinois – in a town that could have comfortably fit its entire population in the sports stadium – researchers were about six months away from launching the first graphical Web browser.

The hundreds of channels on cable TV were about to be dwarfed by millions of Web pages. The mass media that was able to send one message to an entire planet all at the same time and had defined a shared American experience for more than a half century was about to be replaced by communication technology that would blend the telephone with the television and the postal service and the printing press to form a decentralized network of news and information that would allow every – or everyone with a computer and Internet access – to talk to everyone else all at the same time.

The online news audience doesn’t spend an average of 35 minutes every day because they need another glowing box. News organizations that aren’t committed to giving their audience something fundamentally different should quit throwing money at their Web site and start re-investing in legacy media.

They didn’t come all the way out here to watch TV. Stop giving them a news product. Let them visit news experience. They’ll pay for that.

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The question that keeps coming up in recent discussions about experimentation and fertile failure is this: Who will drive the vision and who will take the risk that journalism needs to get over this hump?

As a preamble, I’m re-running two blog posts (…hmm, I wonder if “the long tail” is going to make the word re-run go the way of the turntable…anyway…) that highlight the challenge and two potential answers:

• Open Letter to The Washington Post: Keep the Frontier Open (Jan. 9)
• Newsroom-Classroom Panel at ONA: A Bridge to Nowhere? (Sep. 13, 2008)

After the jump, I’m looking for where we might be most likely to find the fertile failures and experimentors that journalism needs.

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Be niche. Have very high standards. And find some subscribers to buy it

Good advice for future journalists from Alan Murray, the editor of the Wall Street Journal’s Web site, who gave the Park Lecture at UNC’s School of Journalism and Mass Communication on Thursday night. His approach to online journalism certainly sounded right to me, but what I didn’t hear was any hard evidence that would help support my gut instinct.

The biggest question I still have: Is there any business model for high quality local public affairs journalism?

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Correction: March 16, 10:10 a.m. ET

Update: March 6, 10:44 a.m. ET

Following the news that the Seattle Post-Intelligencer is likely to go online-only if it stops printing sometime after March 10, Ken Doctor wrote on his blog, Content Bridges, uses some loose estimates to wonder if newspaper newsrooms are about to go from employing 44,000 journalists to 6,600.

A recent scan of newspaper mastheads and some loose estimates of my own put the number of online journalists currently working in the U.S. at between four and five thousand.

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Two opinion pieces that were published yesterday have been getting a good ride in the discussion about how to save newspapers. Jonathan Zimmerman’s opinion piece on The Christian Science Monitor proposes that professors play a role in creating free content, an idea that’s getting panned even though it’s already happening. David Carr’s piece on The New York Times puts a nefarious sounding twist on his proposal for media co-opetition that’s going to happen naturally.

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Last week, Richard Hart of MDC, Inc., kindly came to speak to my Public Affairs Reporting for New Media class. He led us through an illuminating conversation about the nonprofit’s recently released report on the Triangle’s “Disconnected Youth.” (PDF)

At the end, I raised this question: If government is already publishing a lot of raw data online, and if organizations like MDC are already put together in-depth, relatively objective analyses of public policy issues like this, then what does he — as a former journalist and the nonprofit’s communication director — think is the role for journalists? How do we fit in to his overall communication strategy for this report, I wondered.

That was a good question, Hart said. He noted that his primary focus now, after an initial and relatively small media hit, was convening small groups of influential and interested area leaders from various sectors to discuss how to implement some of MDC’s recommendations.

That made me wonder: Should journalists be doing that? Presuming we think that the subject of high school dropouts is an issue that is relevant and important for our audience, how much effort should news organizations be putting in to creating conversation around content that is created elsewhere? Should journalists be conveners?

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As I’ve mentioned before on this blog, journalists are loath to do anything they think would make them “seem like a pimp.” The problem with their hesitancy is that it too often means that important news stories get buried beneath entertaining ones and the public discourse is diminished.

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If I had to pick only one difference between the mindset of print and online journalists, it’s the way they plan. Online journalists are more likely to have to collaborate with a large group, they are often working on longer time horizons on products that has longer shelf-lives. They are dealing with lots of smaller moving pieces and have to try to get management approval using static words and images to represent a project that will have a lot of animation and user-driven customization.

So, if you want to work online doing something other than breaking news you have to learn how to plan. In my experience, any online project — from an election returns database to a deadline explainer on the capture of Saddam Hussein — needs six things:

1. A product concept
2. A storyboard
3. Asset management
4. A clear workflow
5. A financial budget
6. A testing and quality assurance procedure

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News broke this week that the Times Publishing Company is putting my former employer, Congressional Quarterly, up for sale. This immediately prompted a small Twitter storm from current and former CQ staff about the need to protect and preserve … faithfully … the company’s mission.

It also prompted a small Twitter storm among online news gadflies about the future of the non-profit business model for news.

For me, the news was a reminder that the genius of CQ is that it has been able to turn a low-value commodity and resell it as a high-value service. To grow the business, its next owner will need to understand that and look for ways to evolve CQ from a service to an experience.

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Before I let the students in my online reporting and editing classes touch any piece of technology or blurb their first blog post, I think it’s important to spend some time talking with them about the behaviors of the online news audience. The way people consume news and information online is fundamentally different than the way they consume it in other media, and it’s pointless to practice online journalism without understanding those habits.

This is not a lecture about how I wish the online news audience behaved. It is a lecture based on years of watching actual site usage at national news sites, watching focus groups, and reading industry surveys — primarily those done by Pew and collected in the annual State of the News Media reports.

This isn’t a lecture about how to change audience habits. It’s a lecture about riding a wave that is SO much bigger than journalism. (more…)

 

 Lecture: The Online News Audience: Play Now | Play in Popup | Download